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\nThis page is about money: when Gift Meadow refunds you, how much comes back, where it goes and how quickly. How to pack and send an item back is covered on the Returns & Exchanges page, and cancelling an order before it ships is covered on Cancel or Change an Order. The two short rules to remember are that every product can come back within 60 days of delivery, and that your refund is sent within 7 days of your return reaching us.
\nBelow are the situations we see most often, what we need from you in each one and what you receive. Shipping is free on every order, so there is never an original shipping charge to argue about: the refund is about the price of the item.
\nThe doormat is lovely but you have decided on a plain one; the flag was bought for a house sale that fell through; the birthday sign arrived after the party. Within 60 days of delivery, email us to start a return. We send a free return label. When the unused item reaches us, you receive the full price of the item within 7 days.
\nIf you would rather have your money back than an exchange, the rule is the same as a change of mind: free return label, full item price refunded within 7 days of the return reaching us. If you choose an exchange instead and the new size costs less — for example swapping a 36 × 24 in mat for a 24 × 16 in one — we refund the difference within the same 7 days.
\nA sign bent in transit, a flag with a smudged print, a doormat with a print fault. Send us your order number and a few clear photos. Once the claim is approved, you choose: a free replacement, or a full refund of the item price within 7 days of approval. Usually you can keep or recycle the damaged item; if we need it back, we send a free label.
\nIf the personalisation on your flag, mat or sign does not match what was saved on your order, or you received a different design or size from the one you chose, that is our mistake. You receive a corrected item free of charge, or a full refund within 7 days of the claim being approved.
\nIf your parcel is well past the delivery estimate on Shipping & Delivery, email us. We look into it with the carrier. If it cannot be found, we send a replacement or refund the full order total — whichever you prefer — and the refund is sent within 7 days of that decision.
\nCancellations made within 24 hours of ordering are confirmed by email and refunded in full, sent within 7 days of the confirmation. If you ask after 24 hours and we can still stop the order, the same applies.
\nVery occasionally we cancel an order ourselves — for example if a design can no longer be printed, a price was shown incorrectly or a payment could not be verified. We email you straight away and refund everything you paid, sent within 7 days.
\n| Situation | \nItem price | \nShipping | \nReturn postage | \n
|---|---|---|---|
| Changed your mind (unused item) | \nRefunded in full | \nWas free, nothing to refund | \nFree label from us | \n
| Wrong size or colour, refund chosen | \nRefunded in full | \nWas free | \nFree label from us | \n
| Exchange for a cheaper option | \nPrice difference refunded | \nWas free | \nFree label from us | \n
| Damaged or faulty | \nRefunded in full (or free replacement) | \nWas free | \nUsually not needed; free if needed | \n
| Wrong item or wrong wording printed by us | \nRefunded in full (or corrected item) | \nWas free | \nUsually not needed; free if needed | \n
| Parcel not found | \nRefunded in full (or replacement) | \nWas free | \nNot applicable | \n
| Cancelled before shipping | \nRefunded in full | \nWas free | \nNot applicable | \n
We send your refund within 7 days of the moment that unlocks it:
\nWe email you when the refund has been sent. After that, how long the money takes to show on your statement depends on your bank or payment provider; many show it within a few days, some take a little longer, especially across borders. If you do not see it after a week, reply to our refund email and we will send you the transaction reference to give your bank.
\nA refund is only reduced in one situation: a change-of-mind return that comes back used, damaged after delivery or missing a piece — for example a doormat that has clearly been walked on for weeks, or one coaster missing from the set of four. In that case we email you first with photos and the amount we can refund, and you choose: accept the partial refund, or have the item sent back to you free of charge. We never reduce a refund for a damaged-in-transit item, a print fault or our own mistake.
\nStore credit is handy when a gift was the wrong fit or a duplicate, or when you want to wait for next season’s design. It never expires, it can be split across several orders, and it can be used for personalised pieces. If you have credit and would rather have the money back on your original payment method, ask within the original 60-day return window and we will convert it.
\nPersonalised flags, mats and signs are refundable within 60 days like everything else. Because we print exactly what is typed and send no proof first, the question we ask is simple: does the print match the text saved on your order?
\nWe do not collect sales tax at checkout, so refunds are simply the item prices you paid us. If a parcel to Canada, Australia or New Zealand was charged import duties or taxes by the destination country, those were paid to that country’s authorities rather than to us; ask us and we will give you the paperwork you need to request them back from the relevant agency where that is possible.
\nIf a charge looks wrong, please email us before opening a dispute with your bank or payment provider. We can usually fix it in a day, while a dispute can take weeks. Contacting us first never limits your rights with your bank. If a dispute is opened, we answer it with the facts of your order and will still refund you directly if you are owed money.
\nTwo friends gave the same couple a wedding-date doormat. One of them returned hers 35 days after delivery with our free label. The mat reached us on a Tuesday and her refund was sent on the Thursday — inside the 7 days.
\nA Welcome Baby sign arrived with a bent corner. The buyer emailed two photos; we approved the claim the same day and sent a replacement, so the sign was on the lawn before the first visitors came. No return was needed.
\nA customer swapped a House 28 × 40 in flag for the Garden 12 × 18 in size to fit her new stand. The price difference was refunded within 7 days of her return reaching us.
\nEmail support@giftmeadow.shop or use Submit a Ticket with your order number. We reply within 24 hours on business days. Related pages: Returns & Exchanges, Payment Methods and the FAQs.
\nGift Meadow · 32 Azalea Court, Trenton, NJ 08648, US.
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