Cancel or Change an Order

Last updated: November 2, 2026

Typed “Est. 2025” when you meant 2026? Chose the house flag when you wanted the garden size? Realised the gift should go to your sister’s new address, not your own? This page explains how to cancel a Gift Meadow order or change it — the size, the colour, the wording, the items or the address — and how fast you get your money back when an order is cancelled. Because every flag, mat and sign is printed after you order it, the first 24 hours matter most.

1. The 24-hour window

You can cancel your order, or change anything about it, free of charge within 24 hours of placing it. The 24 hours run from the time on your order confirmation email, including weekends. We start preparing orders quickly — processing takes 1–3 business days in total — so the sooner you write, the easier the change.

What counts is when your email reaches us, not when we answer it. If you email at 9 pm on a Friday, 20 hours after ordering, and we reply on Monday morning, your request is still inside the window and we honour it.

2. How to ask

1. Email [email protected] or use Submit a Ticket. Start the subject with CANCEL or CHANGE and your order number, for example “CHANGE #1042 — wording”.
2. Write exactly what you want: “Please cancel the whole order”, “Please change the mat size from 30 × 18 in to 24 × 16 in”, or “Please change the family name from ‘The Riviera Family’ to ‘The Rivera Family'”.
3. Write from the email address you used at checkout, or include it in the message, so we can match the order quickly.
4. Wait for our confirmation. The change is final when you receive our reply confirming it — within 24 hours on business days.

3. What we can change

If a change makes the order more expensive, we email you a request for the difference and only print once you agree. If it makes the order cheaper, we refund the difference within 7 days.

4. Changing personalisation text

We print exactly what you type into the boxes on the product page, and we do not send a proof before production. That makes the 24-hour window your safety net. Before you write to us, it can help to:

• copy the text exactly as you want it, with capital letters, apostrophes and spaces (for example Nana’s Garden, not Nanas garden);
• for a grandkids’ names flag, list the names in the order you want them printed, separated by commas;
• for a date, write it in the exact format you want on the mat (06.14.2026 or June 14, 2026);
• for a house number, double-check letters such as 32B.

We reply with the new text written out in full so you can check it once more. Changes to wording inside the 24 hours are always free.

5. After 24 hours

Once the window has passed, your piece may already be printed. Write to us anyway: if it is not yet printed, we will still make the change or cancel it. If it is printed but not yet shipped, we may be able to change the delivery address. If it cannot be changed, we will tell you honestly and suggest the simplest route — usually letting it arrive and using a free return or exchange.

6. If the order has already shipped

When a parcel is on its way, we can no longer stop it. Let it arrive, then follow the Returns & Exchanges Policy: you have 60 days from delivery, the return label is free, and the refund is sent within 7 days of the return reaching us. If the problem is only the address, email us straight away; depending on the carrier, it is sometimes possible to redirect a parcel, and we will try.

7. Money back for a cancelled order

When we confirm a cancellation, we refund the full amount you paid to your original payment method. The refund is sent within 7 days of our confirmation email. If you prefer store credit — useful if you plan to reorder with different wording — we can issue it instead, and it never expires. More detail is in the Refund Policy.

8. When we have to cancel

Very occasionally we need to cancel an order ourselves, for example if:

• a design or size can no longer be printed;
• a price was displayed incorrectly on the site;
• a payment cannot be verified;
• the delivery address is outside the US, Canada, Australia or New Zealand, or cannot be delivered to;
• the personalisation asks us to print a team, brand or character name, a logo, or wording that is offensive or that would infringe someone else’s rights (see our Intellectual Property Policy).

In any of these cases we email you before cancelling where possible, offer an alternative if there is one, and refund the full amount within 7 days.

9. Common situations

“I ordered the wrong size”

Within 24 hours, we switch it. After that, if it has shipped, use a free exchange within 60 days of delivery.

“I spelled a grandchild’s name wrong”

Within 24 hours, we correct it free of charge. After printing, the piece matches what was typed, so it counts as a change-of-mind return — still free within 60 days, and you can reorder with the right spelling.

“I ordered twice by accident”

Tell us which order to keep; we cancel the other and refund it in full, sent within 7 days of our confirmation.

“The gift should go to a different address”

Within 24 hours this is a simple change. After that, write to us quickly and we will do what we can before it ships.

“I want to add a stand to my flag order”

We can add it within 24 hours and send you a payment request for the stand; or simply place a second order — shipping is free either way.

10. Why the window is 24 hours

Most of what we sell is printed for you, and personalised pieces carry words that only make sense for your family. Once a flag or mat is printed, the materials and time are spent. A short, clear window lets us start your order quickly — which keeps the 1–3 business days of processing realistic — while still giving you a full day to read the confirmation email, check the wording with the family and change your mind. Outside the window, our 60-day return promise still protects you.

11. A two-minute check of your confirmation email

Most changes we are asked for could have been spotted in the order confirmation email. It arrives a minute or two after you pay, and it lists every item with its options and the personalisation text you typed. Before you close it, take two minutes to read:

• The size line: “Garden 12 x 18 in” or “House 28 x 40 in” for flags; “24 x 16 in”, “30 x 18 in” or “36 x 24 in” for mats; “18 x 12 in” or “24 x 18 in” for signs.
• The colour line, where the product offers one (Buttercup, Sage, Porch White, Navy or Barn Red).
• Each personalisation line, letter by letter — names, initials, years, house numbers and dates.
• The shipping address, especially the apartment or unit number and the ZIP or postal code.
• The quantity — two flags for two sisters, or one?

If anything is off, reply straight to us with the order number and the fix. That reply, sent inside the 24 hours, is all it takes.

12. Timing examples

Times are the time zone of your order confirmation email. Business-day replies come within 24 hours of the next business day starting.

13. Orders with several personalised pieces

Family orders often hold more than one personalised item — a family-name flag for each of three siblings, or a monogram mat and a matching house-number sign. If only one piece needs a change, tell us which one by its product name and the current text, for example “Monogram Family Name Doormat — change R to K”. We leave the rest of the order exactly as it is, so the other pieces keep moving through preparation.

If you want to cancel one personalised piece but keep the others, that is fine within 24 hours: we refund that piece in full and ship the rest as planned.

14. Orders for Canada, Australia and New Zealand

The 24-hour window is the same wherever your parcel is going. Address changes between our four destination countries are possible within the window, still with free shipping. Changing a delivery address to a country we do not ship to is not possible; in that case we cancel and refund the order in full instead.

15. Payment requests and partial refunds during a change

When a change raises the price — a bigger mat, the house-size flag instead of the garden size, an extra stand — we never charge you automatically. We send a payment request by email for the exact difference, and we start printing the changed item only after it is paid. If you decide against the change, the original order goes ahead unchanged. When a change lowers the price, the difference is refunded to your original payment method within 7 days of our confirmation, or added as store credit if you ask.

16. Where to get help

Email [email protected] with your order number — we reply within 24 hours on business days. To see where an order is, use Order Tracking. For delivery times, read Shipping & Delivery, and for other questions visit the Help Center.

Gift Meadow · 32 Azalea Court, Trenton, NJ 08648, US · support by email only.