Order Tracking

Last updated: November 2, 2026

Enter your order number and the email address you used at checkout to see the current status of your Gift Meadow order. The order number is in your order confirmation email and starts with #; type it without the # sign.

Finding your order number and email

Your order number is shown on the thank-you page after checkout and at the top of your order confirmation email, sent from our store to the address you entered at checkout. If you cannot find the email:

1. Search your inbox for “giftmeadow” — the confirmation comes from our store address.
2. Check the spam, junk and promotions folders.
3. If you have an account, sign in on My Account and open “Orders”: every order and its status is listed there.
4. If you checked out as a guest and still cannot find it, email [email protected] with your name, the shipping address and roughly when you ordered, and we will look it up.

The lookup form above needs the same email address you typed at checkout. If you bought a gift that is going to someone else, use your own email — the one the order was placed with — not the recipient’s.

What each status means

Carrier tracking terms

Once your order is with the carrier, the carrier’s own tracking page may show different words. The most common ones mean:

• Label created / pre-shipment: the label exists but the parcel has not been scanned yet. The first scan can take a day or two.
• In transit: the parcel is moving through the carrier’s network. Long gaps between scans are normal on international routes.
• Arrived in destination country / customs: for Canada, Australia and New Zealand, the parcel has crossed the border and may be checked by customs.
• Out for delivery: it should arrive that day.
• Delivered: the carrier says it reached the address. See below if you cannot find it.
• Delivery exception / attempted: something stopped delivery, such as a missing unit number or nobody available to sign. Contact the carrier or us.

When to expect your parcel

Add 1–3 business days of preparation to 7–14 business days in transit. A simple way to estimate:

Business days are Monday to Friday, excluding US public holidays. Around Thanksgiving and December, allow a few extra days.

If your parcel seems late

1. Check the status above and the tracking link in our shipping email, if one was included.
2. Compare today’s date with the window: up to 3 business days of preparation plus up to 14 business days in transit.
3. If you are past that window, or tracking has not changed for several days, email [email protected] with your order number.
4. We look into it with the carrier and keep you updated. If the parcel cannot be found, we agree a replacement or a full refund with you.

If it says delivered but you cannot find it

Flag parcels are slim and doormats come rolled, so both can end up somewhere unexpected. Please check:

• behind planters, under the porch bench or swing, and by side and back doors;
• inside a screen or storm door;
• with neighbours, a building’s mail room or front desk, or a parcel locker;
• at your local post office, especially for rural routes and international deliveries;
• with other people at the address, who may have brought it inside.

Still missing after a day? Email us with your order number and the delivery address, and we will help.

Orders that arrive in more than one parcel

If your order has several items — a flag and a mat, a set, or several personalised pieces — they can be prepared separately and arrive on different days, each in its own parcel. That is normal and costs nothing extra. If one part has arrived and the other has not after the usual window, email us and we will check where it is.

Changing the address of an order on its way

Within 24 hours of ordering, address changes are simple and free — see Cancel or Change an Order. After your order has left us, we cannot change the address ourselves, but write to us right away: depending on the carrier, a redirect may be possible and we will try. If the parcel is returned to us because of an address problem, we contact you to arrange a free re-send to the correct address.

Gift orders

If you sent a gift directly to someone, the tracking information and emails come to you, so you can keep an eye on it without spoiling the surprise. If the recipient tells you it has not arrived, look up the order here with your own order number and email, then follow the steps above.

Damaged or not what you ordered?

If your parcel arrives damaged, or the personalisation does not match what you typed, take a few photos of the item, the problem and the shipping label and email them to us with your order number. We reply within 24 hours on business days with a replacement or a refund. Read more on Returns & Exchanges and the Refund Policy.

Why tracking sometimes goes quiet

It is common for a parcel to show no new scans for several days, especially on international routes to Canada, Australia and New Zealand. Parcels are often scanned only when they leave a sorting hub, cross a border or reach the local delivery office, and the long legs in between show nothing at all. A quiet stretch on its own does not mean something has gone wrong. What matters is the overall window: if your parcel is still on its way after 1–3 business days of preparation plus 14 business days in transit, it is time to write to us.

Weekends and public holidays also pause most scans, both in the US and at the destination. A parcel that seems to stop on a Friday afternoon often moves again on Monday.

What happens when you report a late or missing parcel

1. You email us with your order number and the delivery address.
2. We reply within 24 hours on business days, confirm what we can see on our side, and tell you what we are checking.
3. We contact the carrier with the parcel details and ask for its latest location.
4. We update you when we hear back, or when the waiting time we agreed with you is up, whichever comes first.
5. If the parcel cannot be found, we agree with you a free replacement (prepared again in 1–3 business days) or a full refund, sent within 7 days of that decision.

Tracking a date-sensitive order

A housewarming gift

You ordered a family-name flag three weeks before the party. On day 4 the status changes to completed; on day 12 the carrier shows “arrived in destination area”. That is on track. If the party is a week away and tracking has not moved for five days, send us a short note and we will check with the carrier — and, if it helps, email you a written confirmation that the gift is on its way, which you can print and put in a card.

A seasonal flag for a weekend

A fall pumpkin flag ordered on October 1 for a mid-October gathering could arrive just in time or a few days late. If you are cutting it fine, look up the order here after a few days; if it is still “Processing” after 3 business days, email us.

A sign for a new baby

Babies keep their own schedule, so we suggest ordering a Welcome Baby yard sign a few weeks before the due date. If the baby arrives early and the sign is still on its way, tell us — we will let you know the latest status so you can plan the lawn photo.

Tracking questions we hear often

The lookup form says it cannot find my order.

Check that you typed the order number without the # sign and used the email address from checkout. If you still get no result, email us with your name and shipping address and we will find it.

My order shows “Processing” for more than 3 business days.

Email us with your order number. Occasionally an order waits for an answer to a question we emailed you — check your spam folder too.

Can I get a delivery date guarantee?

We give honest estimates rather than guarantees: 1–3 business days to prepare and 7–14 business days in transit. For firm dates, order early.

Need more help?

Email [email protected] or use Submit a Ticket. We reply within 24 hours on business days. For delivery details, see Shipping & Delivery; for everything else, the Help Center.