FAQs

Size and where it hangs. The Garden size is 12 × 18 inches and hangs from a small stand in a flower bed, by the mailbox or at the steps. The House size is 28 × 40 inches and hangs from a pole on a porch post or beside the front door. Most of our flag designs are offered in both sizes; choose with the buttons on the product page. See the Size Guide for drawings of both.

No, flags are sold on their own. Our Garden Flag Stand fits the 12 × 18 inch Garden size. We do not sell poles or brackets for the 28 × 40 inch House size, which usually hangs from a standard porch flag pole.

Measure the width of your door frame and choose a mat a little narrower. As a rule of thumb, 24 × 16 inches suits narrow, back and apartment doors, 30 × 18 inches suits a standard single front door, and 36 × 24 inches suits wide or double doors and deep porches. If a storm door swings outward, check it clears the mat. Our Size Guide walks through it.

The 18 × 12 inch sign is right for a flower bed, a planter or a short front yard. The 24 × 18 inch sign reads more easily from the sidewalk or a passing car, so it is the usual choice for welcome-baby and birthday signs and for house numbers on a long drive.

They are close, but every screen shows colour slightly differently, and printed colours can vary a little between batches. If a colour choice really matters — for example matching a front door — email us and we will describe the shade in words, or choose a size or colour you can exchange within 60 days if it does not suit.

Give it about three and a half weeks before you want it out: up to 3 business days to prepare and up to 14 business days in transit. In practice that means ordering spring designs in late February or March, fall designs from mid-August, and winter designs in October or early November. Ordering early never costs more, because shipping is always free.

Yes. Our designs share the same buttercup, sage and porch-white colours, so most flags and mats sit well together. For an easy pair, the Garden Flag & Doormat Gift Set combines the Sunflower Welcome flag (12 × 18 in) with the Daisy Row Welcome doormat (30 × 18 in) at a set price.

Within 24 hours of ordering we can switch the size free of charge. After delivery, you can exchange it within 60 days with a free return label — for example a 36 × 24 in mat swapped for the 24 × 16 in size. If the new size costs less, we refund the difference.

On personalised products you will see boxes above the Add to cart button — for example “Family name (as printed)” and “Established year (optional)”. Type the words exactly as you want them printed. A preview on the main photo shows roughly where they go. The text then appears in your cart, your order confirmation email and on our order screen.

No. We print exactly what you type, without a proof or mockup. That keeps orders moving within 1–3 business days. Please read your text twice — capitals, apostrophes and spaces are printed as typed — and check your confirmation email. You can change the text free of charge within 24 hours of ordering.

Up to six first names, typed in one box and separated by commas, plus a garden title such as “Nana’s Garden” of up to 20 characters. Names are printed in the order you type them. With five or six names, the House 28 × 40 inch size gives each name more room.

Email [email protected] with your order number and the corrected text. Within 24 hours of ordering we fix it free. After that, the piece may already be printed; it can still come back within 60 days of delivery with a free return label, and you can reorder with the right spelling. See Cancel or Change an Order.

No. We do not print sports team, college, brand or character names, logos or slogans, and we cancel and refund any order that asks for them. Family names, first names, dates, house numbers and your own garden titles are all welcome. Our Intellectual Property Policy explains why.

Not at the moment. Personalisation on Gift Meadow works with typed text only, so there are no uploads to send and no files to format.

We prepare every order in 1–3 business days, then it spends 7–14 business days in transit to the US, Canada, Australia or New Zealand. For a date — a housewarming, a wedding, a birthday — count up to 17 business days and add a few days in busy seasons. Details are on Shipping & Delivery.

Nothing. Shipping is free on every order to the United States, Canada, Australia and New Zealand, with no minimum spend and no code to enter. We do not ship to other countries yet.

Orders ship from the USA.

Yes. Enter the recipient’s name and address in the shipping section at checkout. The order emails come to you, so the surprise is safe. Include the apartment or unit number — missing unit numbers are the most common cause of delays.

We email you when your order leaves us. If the carrier provides a tracking number for your parcel, it is in that email. You can also look up the order status on Order Tracking with your order number and email address.

Yes. Items can be prepared at different printing stations and travel in separate parcels on different days, at no extra cost to you. If the second parcel has not arrived after the usual delivery window, email us and we will check.

It depends on the destination country’s rules and the value of the parcel. Any duties or taxes are set by that country, not by us, and are not part of our checkout total. Ask us before ordering if you want to know more.

Yes, within 24 hours of placing it: size, colour, design, wording, items or address, or a full cancellation with a full refund. After 24 hours, email us anyway — if your piece has not been printed, we still try. See Cancel or Change an Order.

60 days from delivery, for every product — personalised items included. Email us to start, and we send a free return label. See the Returns & Exchanges Policy.

We do. Every approved return gets a free return label, even if you simply changed your mind. There are no restocking fees.

We send your refund within 7 days of your return reaching us (or of a confirmed cancellation or an approved damage claim). Your bank then posts it to your account; timing from there depends on your bank. Full details are in the Refund Policy.

Yes. Store credit is issued for the same amount, never expires and can be used on any product, including personalised pieces.

Email two or three photos — the whole item, the damage and the shipping label — with your order number. We reply within 24 hours on business days, usually with a free replacement or a full refund, and in most cases you do not need to send the item back. Photos are deleted 30 days after delivery of the order or its replacement.

We do not list materials on every product page yet. If fabric, backing, print sides or how a piece copes outdoors matters to your choice, email us before ordering and we will tell you what we know — we would rather you know before it arrives than be surprised.

Ask us for care tips for the specific product you are buying, and we will reply within 24 hours on business days. Bringing flags in during storms and storing seasonal pieces dry between seasons is good sense for any garden décor.

They are some of the easiest gifts to get right: a family-name flag for a housewarming, a wedding-date doormat for newlyweds, a grandkids’ names flag for grandparents, a welcome-baby sign for new parents. The flag-and-doormat gift set is a ready-made housewarming present.

The payment options available for your order are shown at checkout before you confirm. We only list a method once it is live. All prices are in US dollars and we do not add sales tax at checkout. See Payment Methods.

No. You can check out as a guest. An account simply saves your addresses and lets you see past orders.

By email at [email protected], or via Submit a Ticket. We reply within 24 hours on business days. We do not offer phone or chat support.