Terms of Service

Last updated: November 2, 2026

These Terms of Service are the agreement between you and Gift Meadow (32 Azalea Court, Trenton, NJ 08648, US) when you use giftmeadow.shop or buy from us. They cover how orders work, what we promise about our garden flags, doormats, yard signs and porch décor, your responsibilities when you personalise an item, and what happens if something goes wrong. Please read them together with our Shipping & Delivery, Returns & Exchanges, Refund and Privacy policies, which form part of these Terms. By placing an order, you accept these Terms.

1. Who can use the site

You may browse giftmeadow.shop freely. To place an order you must be at least 18 years old, or the age of majority where you live, and able to enter a binding contract. You agree to give true, current information at checkout — your name, email and the addresses — and to keep any account password private. You are responsible for orders placed through your account.

2. Our products, photos and descriptions

We describe each flag, mat and sign as clearly as we can: design, sizes, colours where offered, and how personalisation works. Sizes are given in inches (for example Garden 12 × 18 in, House 28 × 40 in, mats 24 × 16, 30 × 18 and 36 × 24 in, signs 18 × 12 and 24 × 18 in). Photos and previews are there to help you choose. Colours can look slightly different on different screens, and the live text preview on a product photo shows roughly where your words go; it is not an exact proof of the final layout, font size or line breaks.

Where a product page does not list a detail you care about — fabric, backing, print sides or care — please ask us before ordering at [email protected]. We would rather answer than have you guess.

3. Personalised items

When you type text into the boxes on a product page, you confirm that:

• the text is correct — we print it exactly as typed, including spelling, capital letters, punctuation and spaces, and we do not send a proof or mockup before production;
• you have the right to use it — for example your own family name, the first names of people who are happy to have them printed, a date or a house number;
• it does not include a sports team, league, college, company, brand, product, character or celebrity name, a logo or a slogan that belongs to someone else;
• it is not offensive, threatening, hateful, or unlawful, and does not reveal someone else’s private information without their permission.

We may refuse or cancel an order whose text breaks these rules, with a full refund. Changes to the text are free within 24 hours of ordering (see Cancel or Change an Order).

4. Prices and availability

All prices are in US dollars and include free shipping to our four destination countries. We do not add sales tax at checkout; the total shown before you pay is the amount we charge. Parcels going to Canada, Australia or New Zealand may be subject to import duties or taxes set by the destination country, which we do not control. Prices can change, but a change never affects an order you have already placed. If a price is clearly wrong because of an error on the site, we will tell you before shipping and you can choose to pay the correct price or cancel for a full refund.

5. Orders and acceptance

When you place an order, you make an offer to buy the items in your cart. We email an order confirmation straight away; the contract is formed when we accept the order and start preparing it. We may decline or cancel an order — for example if an item cannot be printed, a payment cannot be verified, the address is outside the countries we deliver to, or the personalisation breaks section 3. If we do, we tell you and refund everything you paid within 7 days.

6. Payment

Payment is taken at checkout through the payment options shown there. We do not see or store full card or account numbers; payments are handled by the payment provider under its own terms. The Payment Methods page explains which options are available and what to do if a payment is declined. If a payment is reversed or disputed, we may pause the order until it is resolved.

7. Shipping, delivery and risk

Orders ship from the USA to addresses in the United States, Canada, Australia and New Zealand, free of charge. Preparation takes 1–3 business days and transit usually 7–14 business days; these are estimates, not guaranteed delivery dates. Risk in the items passes to you when they are delivered to the address you gave us. If a parcel is lost or arrives damaged, we help as described in Shipping & Delivery and the Returns & Exchanges Policy. Please make sure the address is complete; we are not responsible for delays caused by an incorrect address, although we will always try to help.

8. Cancellations, returns and refunds

• Cancel or change: within 24 hours of placing your order, free of charge.
• Returns: within 60 days of delivery for every product, personalised items included, with a free return label from us.
• Refunds: sent within 7 days of the return reaching us, of a confirmed cancellation or of an approved claim; store credit never expires.

The details are in the Returns & Exchanges Policy and the Refund Policy. Nothing in these Terms limits rights that consumer law gives you where you live.

9. Promotions and store credit

If we run a promotion or issue a discount code, its conditions (amount, dates, exclusions) will be shown with it. Codes have no cash value and cannot be combined unless the offer says so. Store credit issued by Gift Meadow never expires and can be used on any product.

10. Reviews and content you send us

Only verified buyers can leave reviews. When you post a review or send us a photo, you confirm it is your own, honest and lawful, and you give us permission to display the review on our site. We do not edit the meaning of reviews; we may remove reviews that are abusive, off-topic, contain personal information or infringe someone’s rights. Photos sent by email for a claim are used only for that claim and deleted 30 days after delivery of the order or its replacement.

11. Intellectual property

The Gift Meadow name, logo, designs, product photos, illustrations and text on this site belong to Gift Meadow or are used with permission. You may view and share links to our pages for personal, non-commercial purposes. You may not copy, resell, reprint or use our designs or content commercially without written permission. More detail, and how to report a concern, is in our Intellectual Property Policy and DMCA page.

12. Acceptable use

Please do not misuse the site: no attempts to break or overload it, no automated scraping or bulk ordering by bots, no fraudulent orders or payments, no uploading of harmful code, and no use of the site to harass anyone. We may suspend access or cancel orders connected to misuse.

13. Our responsibility to you

We promise to describe our products honestly, print your order with care, and fix problems as set out in our policies. To the extent the law allows, the site is provided “as is”, and we are not liable for indirect or consequential losses, such as a missed event, lost profits or lost enjoyment, arising from a delay or a problem with an order. Where the law allows us to limit liability, our total liability for an order is limited to the amount you paid for it. Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud or for death or personal injury caused by negligence, and nothing removes the statutory rights you have as a consumer.

14. Things outside our control

We are not responsible for delays or failures caused by events we cannot reasonably control, such as severe weather, natural disasters, carrier or postal disruptions, strikes, power or internet outages, or government actions. If one of these affects your order, we will tell you and, if the delay is long, offer you a cancellation with a full refund.

15. Governing law and disputes

These Terms are governed by the laws of the State of New Jersey, United States, without regard to its conflict-of-law rules. This does not take away any mandatory consumer protection that applies where you live: if you are a consumer in Canada, Australia, New Zealand or another US state, you keep the rights your local law gives you and can bring a claim in your local courts where that law allows. Before any formal step, please email us — most problems are solved in one or two messages.

16. Gifts and orders for other people

When you order a gift to be delivered to someone else, you remain the buyer under these Terms: our emails, payment requests and refunds go to you. The recipient can still ask us for help with a return or a damaged item within 60 days of delivery; we will check with you, the buyer, before refunding money to your payment method, or offer the recipient store credit in their name. Please make sure the recipient’s address is complete and that any names you ask us to print are names the recipient will be happy to see on their porch.

17. Changes to these Terms

We may update these Terms, for example when we add a payment method or a new product type. The version that applies to your order is the one published when you placed it. The date at the top of this page shows the latest update.

18. Contact

Gift Meadow, 32 Azalea Court, Trenton, NJ 08648, US. Email [email protected]; we reply within 24 hours on business days. You can also visit the Help Center or the FAQs.