Help Center
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Welcome to the Gift Meadow Help Center — the front porch of our support pages. Whatever you need, from choosing between a garden flag and a house flag to getting a refund for a mat that did not fit, start here. Each topic below has a short summary and links to the page with the full answer. If you still need us after reading, email [email protected] and we will reply within 24 hours on business days.
The five questions we hear most
- How long does delivery take? 1–3 business days to prepare, then 7–14 business days in transit to the US, Canada, Australia or New Zealand — free shipping. Shipping & Delivery
- Can I fix a typo in a name? Yes, free within 24 hours of ordering. Cancel or Change an Order
- Do you send a proof? No — we print exactly what you type, so please check spelling before adding to cart. FAQs
- Can I return a personalised item? Yes, within 60 days of delivery, with a free return label. Returns & Exchanges
- When will my refund arrive? Sent within 7 days of your return reaching us. Refund Policy
Choosing a product and a size
Our range has three main families. Garden flags come in the Garden size (12 × 18 in, for a stand in the flower bed) and the House size (28 × 40 in, for a porch pole). Doormats come in up to three sizes: 24 × 16 in for narrow doors, 30 × 18 in for a standard front door and 36 × 24 in for wide or double doors. Yard signs come in 18 × 12 in for beds and planters and 24 × 18 in to be read from the street.
Not sure which size suits your porch? The Size Guide explains how to measure a door, a porch post and a flower bed, and shows every size side by side. Browse by family: Garden Flags, Doormats, Yard Signs, Seasonal & Holiday and Porch & Garden Décor.
Personalising a flag, mat or sign
Personalised products have boxes above the Add to cart button: a family name, an “Est.” year, a monogram initial, a garden title and grandkids’ names, a couple’s names and wedding date, or a house number and street. A preview on the photo shows roughly where the words go. We print exactly what you type and do not send a proof first, so read it twice; capitals, apostrophes and spaces are printed as typed.
Team, brand and character names are not accepted. If you notice a mistake after ordering, email us within 24 hours and we fix it free. The Personalized Gifts collection shows every product that takes your words, and the FAQs answer questions about name lengths and lines.
Placing and paying for an order
Add items to your cart, check the size, colour and personalisation lines, then go to checkout. Enter your details — or the recipient’s address if it is a gift — and you will see free shipping at $0.00 for our four destination countries. The payment options available are shown at checkout before you confirm; prices are in US dollars and we do not add sales tax. You can check out as a guest. More on Payment Methods.
After you order
You receive an order confirmation email straight away; keep it, because it holds your order number and the exact text you typed. Within 24 hours you can change the size, colour, design, wording, items or address, or cancel the order for a full refund. Our team then prepares the order in 1–3 business days. See Cancel or Change an Order.
Delivery and tracking
Orders ship from the USA, free, to the United States, Canada, Australia and New Zealand, usually 7–14 business days after they leave us. We email you when your order is on its way, with a tracking number when the carrier provides one. Use Order Tracking to see the status of your order and what each status means. If your parcel is late, missing or marked delivered but not found, Shipping & Delivery explains what to check and when to contact us.
Returns and exchanges
Every product can come back within 60 days of delivery — flags, mats, signs, décor and personalised items — and the return label is free, even for a change of mind. Exchanges for another size or colour are welcome. Damaged items or printing mistakes are replaced or refunded, usually without sending anything back. Read the Returns & Exchanges Policy for the steps and packing tips.
Refunds and store credit
Refunds are sent to your original payment method within 7 days of your return reaching us, of a confirmed cancellation or of an approved damage claim. Prefer store credit? It never expires. The Refund Policy shows exactly what is refunded in each situation.
Privacy, terms and your rights
We collect only what we need to print and deliver your order, we do not sell personal information and we do not run advertising trackers. Photos you send us for a claim are deleted 30 days after delivery of the order or replacement. Read the Privacy Policy and our Terms of Service. For concerns about designs or names, see the Intellectual Property Policy and our DMCA page.
Help by situation
| Situation | What to do | Page |
|---|---|---|
| I typed the wrong name or year | Email us within 24 hours with the order number and the corrected text | Cancel or Change |
| I need it by a certain date | Count up to 17 business days from ordering, more in December | Shipping & Delivery |
| My parcel is late | Check the status, then email us with your order number | Order Tracking |
| It arrived damaged | Email two or three photos and your order number | Returns & Exchanges |
| The mat is too big for my door | Exchange it within 60 days, free return label | Size Guide |
| I want my money back | Start a return; refund sent within 7 days of arrival | Refund Policy |
| I received it as a gift | Contact us with the name on the parcel | Contact Us |
| My payment was declined | Check billing address and card details, then try again | Payment Methods |
Planning ahead for busy seasons
Garden décor has its own rush hours. Spring flags and mats are popular from March, when the first tulips appear; housewarming and wedding gifts peak in late spring and summer; fall designs go out from late August; and winter pieces are ordered from October. Around Thanksgiving and the December holidays, carriers carry more parcels than usual, so transit tends to sit at the long end of 7–14 business days. If your gift is for a fixed date, order early — shipping is free whenever you order, so there is no cost to being ahead of the season.
Gift buying, made simple
- Housewarming: a family-name flag plus the flag stand, or the flag-and-doormat gift set.
- Wedding or anniversary: the couple-names wedding-date doormat.
- Grandparents: the grandkids’ names garden flag.
- New baby or a birthday: a yard sign for the lawn, ordered a few weeks ahead.
- Gardeners: the bee-friendly sign, the apron and the coaster set.
Send the gift straight to the recipient by entering their address as the shipping address; the order emails stay with you.
Your account
You do not need an account to order; guest checkout works for everything. If you create one at checkout or on the My Account page, it saves your addresses and shows your past orders and their status.
- Forgot your password? Use “Lost your password?” on the My Account page; a reset link is sent to your email. We never send passwords by email.
- Ordered as a guest and want an account? Create one with the same email address; future orders will appear there.
- Want your account closed? Email us. We delete it and keep only the order records the law requires (see the Privacy Policy).
A checklist before you press “Place order”
- Is each item the right size? Garden or House for flags; 24 × 16, 30 × 18 or 36 × 24 in for mats; 18 × 12 or 24 × 18 in for signs.
- Is the colour the one you wanted, where a colour is offered?
- Is every personalised word spelled right, with the capitals and apostrophes you want?
- Does the shipping address include the apartment or unit number and the right ZIP or postal code?
- If it is a gift, is the recipient’s name in the shipping section?
- Does the timing work — up to 17 business days for preparation and transit?
Two minutes here saves most of the changes we are asked to make.
Porch and garden words, explained
| Term | What it means here |
|---|---|
| Garden flag | A small vertical flag, 12 × 18 in, that hangs from a stand pushed into a bed or lawn |
| House flag | A large flag, 28 × 40 in, that hangs from a pole on a porch post or wall bracket |
| Flag stand | The upright with a top arm that holds a garden flag; ours fits the 12 × 18 in size |
| Est. year | The “established” year printed under a family name — often the wedding year or the year you moved in |
| Monogram | A single large initial, usually the first letter of the last name |
| Live preview | Your typed words shown over the product photo while you type, to give a rough idea of placement |
| Business days | Monday to Friday, not counting US public holidays |
Help for customers outside the United States
Customers in Canada, Australia and New Zealand get the same promises as customers in the US: free shipping, 1–3 business days to prepare plus 7–14 business days in transit, a 24-hour change window, 60-day returns with a free return label and refunds sent within 7 days of the return reaching us. Prices are in US dollars, so your bank converts the amount at its own rate. Import duties or taxes, if any, are set by your country and are not part of our checkout total. If you are sending a gift across the border, the planning tips on Shipping & Delivery apply too.
Staying safe
We only email from addresses ending in @giftmeadow.shop and only take payment through checkout on giftmeadow.shop. We never ask for card numbers, passcodes or passwords by email or message. If something looks suspicious, forward it to us before you click anything.
Accessibility
We want every visitor to be able to shop comfortably. If anything on the site is hard to use with a screen reader, a keyboard or zoom, or you would like any page sent as plain text, email us and we will help you by email from start to finish.
Still need help?
Email [email protected] or use Submit a Ticket to pick the right subject. Include your order number if you have one, and photos if something arrived damaged. We reply within 24 hours on business days. You can also read About Gift Meadow, see every page on our Sitemap, or go back to the shop.