Contact Us
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Questions about a flag size, a doormat for a narrow door, the spelling on a personalised piece or a parcel that should have arrived by now? We are happy to help. Gift Meadow supports customers by email only, which means every answer is written down, easy to forward to a partner or relative, and easy to find again. This page tells you how to reach us, how quickly we reply, what to include so we can answer in one message, and where to find instant answers for the most common questions.
How to reach us
- Email: [email protected]
- Reply time: within 24 hours on business days (Monday to Friday, excluding US public holidays).
- Prefer a form? Submit a Ticket opens an email with the right subject line already filled in.
- Business address: Gift Meadow, 32 Azalea Court, Trenton, NJ 08648, US (correspondence only — please do not send returns here unless your return label says so).
- Phone and chat: we do not offer phone or chat support, and we never call customers to ask for payment details.
What to include in your email
A complete first message usually means a complete first answer. Please include:
- Your order number, if you have one. It is in your order confirmation email and starts with #.
- The email address used at checkout, if you are writing from a different address.
- The product and option you are asking about — for example “Striped Porch Doormat, 30 × 18 in, Navy” or “Family Name Established Garden Flag, House 28 × 40 in”.
- The exact text, if your question is about personalisation, written with the capitals and apostrophes you want.
- Two or three photos, if something arrived damaged or not as expected: the whole item, a close-up and the shipping label. Photos are deleted 30 days after delivery of your order or its replacement.
- What you would like us to do: change, cancel, exchange, refund or store credit, or simply advice.
Please never send card numbers, security codes, bank details or passwords. We will never ask for them.
Which page answers which question
| Your question | Quickest answer | Email subject if you still need us |
|---|---|---|
| Where is my order? | Order Tracking | WHERE IS MY ORDER #… |
| How long does delivery take, and what does it cost? | Shipping & Delivery | DELIVERY QUESTION |
| I need to change the wording, size or address | Cancel or Change an Order | CHANGE #… |
| I want to return or exchange something | Returns & Exchanges | RETURN #… |
| When will my refund arrive? | Refund Policy | REFUND #… |
| Which flag, mat or sign size should I choose? | Size Guide | SIZE QUESTION |
| How does personalising work? | FAQs | PERSONALISATION QUESTION |
| How do I pay, and is it secure? | Payment Methods | PAYMENT QUESTION |
| What do you do with my information? | Privacy Policy | PRIVACY REQUEST |
| I think a design copies my work | DMCA or Intellectual Property | COPYRIGHT NOTICE / IP CONCERN |
How fast we answer
We reply to every email within 24 hours on business days. An email sent on a Tuesday afternoon is answered by Wednesday afternoon at the latest; an email sent on Saturday is answered by Monday or, at the latest, Tuesday morning. Many replies come much sooner. If a question needs a check with a carrier or a print partner, we tell you so in our first reply and follow up as soon as we know more.
Time-sensitive requests — changes within the 24-hour window after ordering — count from the moment your email arrives, not from when we answer. So if you notice a typo in a family name at 10 pm, email us right away, even if it is the weekend.
If you have not heard back
- Check your spam, junk or promotions folder for a reply from [email protected].
- Make sure the address you wrote to is spelled correctly: [email protected].
- If 24 business hours have passed, send a short follow-up with the same subject line; it brings your message to the top.
Before you write: quick answers
Can I change the name on my order?
Yes, free of charge within 24 hours of ordering. Send the order number and the corrected text exactly as it should be printed.
How long until my flag arrives?
Allow 1–3 business days for us to prepare it and 7–14 business days in transit to the US, Canada, Australia or New Zealand. Shipping is free.
Can I send a gift straight to someone?
Yes. Enter their name and address as the shipping address at checkout. Order emails come to you, so the gift stays a surprise.
Do you send a proof of personalised items?
No. We print exactly what you type in the boxes on the product page, so please check the spelling before adding to cart.
What if it doesn’t fit my door or yard?
You have 60 days from delivery to return or exchange it, with a free return label from us. Refunds are sent within 7 days of the return reaching us.
What happens after you email us
- Your email arrives in our support inbox. If it is about a change inside the 24-hour window, the time it arrived is what counts.
- We read the whole message and look up your order with the order number or checkout email.
- We reply within 24 hours on business days with an answer, a decision or, for returns, a free return label and instructions.
- If we need someone else — a carrier for a late parcel or a print partner for a print question — we say so and give you a realistic time for our next update.
- We confirm in writing when anything changes: a new size, corrected wording, a cancellation, a refund sent or store credit issued.
Help for common situations
“My parcel has not arrived”
First check the expected window: 1–3 business days to prepare plus 7–14 business days in transit. If you are past that, email us with your order number and the delivery address. We look into it with the carrier and, if the parcel cannot be found, agree a replacement or a refund with you. The Order Tracking page explains what each order status means.
“Tracking says delivered, but I can’t find it”
Slim flag parcels hide easily — check behind planters, under porch furniture, at a side door, with neighbours or in a building mail room. Still missing after a day? Email us and we will help.
“The name is spelled wrong”
Tell us whether the print matches what you typed on the order. If it does not, it is our mistake and we put it right. If it does, it is a change-of-mind return — still free within 60 days — and we can help you reorder with the right spelling.
“It arrived damaged”
Send two or three photos and your order number. In most cases you will not need to send it back: we offer a free replacement or a full refund.
“I received this as a gift and want to exchange it”
You can contact us yourself. Tell us the name on the parcel and roughly when it arrived; we find the order and offer an exchange or store credit in your name.
“I live in Canada, Australia or New Zealand”
Everything on our policy pages applies to you too: free shipping, the same 60-day returns with a free label and the same email support. Import duties or taxes, if any, depend on your country’s rules.
Our support standards
| Standard | Our commitment |
|---|---|
| Reply time | Within 24 hours on business days |
| Channel | Email only, so every answer is in writing |
| Change window | 24 hours after ordering, counted from when your email arrives |
| Returns | 60 days from delivery, free return label, every product |
| Refunds | Sent within 7 days of your return reaching us |
| Photos you send | Used only for your order; deleted 30 days after delivery of the order or replacement |
Example emails that get a one-reply answer
A wording change
“Subject: CHANGE #1057 — wording. Hi, on the Family Name Established Garden Flag (Garden 12 × 18 in, Sage) please change ‘The Riviera Family’ to ‘The Rivera Family’. The year stays Est. 2019. Thank you!”
A size question before ordering
“Subject: SIZE QUESTION. Our front door frame measures 34 inches wide and there is a storm door that opens outward. Would the 30 × 18 in or the 36 × 24 in doormat fit better?”
A damaged item
“Subject: RETURN #1063 — damaged. The Welcome Baby yard sign arrived with a bent corner. Photos of the sign, the corner and the label are attached. A replacement would be great.”
Each of these includes the order number (when there is one), the exact product and option, and what the customer would like us to do — which is all we need.
Watch out for messages that are not from us
We only email from addresses ending in @giftmeadow.shop, and we only take payment through the checkout on giftmeadow.shop. We will never message you on social media asking you to pay, never send a link to “re-confirm” your card, and never ask for a one-time passcode. If you receive something like that in our name, do not click it — forward it to us so we can warn other customers.
Accessibility
If any part of giftmeadow.shop is hard to use with a screen reader, keyboard or zoom, or you would like a product description or policy sent as plain text, email us and we will help you place your order or answer your question by email.
Gift orders, bulk orders and special requests
Buying several family-name flags for a reunion, welcome mats for a new street of neighbours, or garden signs for a community garden? Email us with the products, sizes and how many you need. Each personalised piece still needs its own text, so a simple list — product, size, colour, exact text — works best. We will confirm what we can do and how long it will take before you order. We do not take custom artwork or logo uploads; our personalisation works with typed text only.
Feedback and design ideas
Tell us what you would like to see next: a flower we have missed, a doormat for a double door that is wider still, a design for a season you love. We read every suggestion. And if something about your order disappointed you, we want to know that too — it is the only way we get better.
Business details
Gift Meadow
32 Azalea Court
Trenton, NJ 08648
United States
Email: [email protected]
We are an online shop; this address is for correspondence. Returns go to the address on the free return label we send you. For everything else, start at the Help Center or browse the whole shop. Thank you for writing — we look forward to helping you dress up the front step.